Returns & refund policy

Last Updated: 04/09/2023

Welcome to HomeHippo! We take pride in offering quality products and services to our valued customers. We are confident that you will love your purchases from our website, https://www.homehippo.co.uk. In fact, we are so confident that we offer a 100% Money Back Guarantee on your purchases.

Please take a moment to review our Returns and Refund Policy to understand how our 100% Money Back Guarantee works.

1. 100% Money Back Guarantee

We stand by the quality of our products and services. If you are not completely satisfied with your purchase for any reason, you are eligible for a full refund under our 100% Money Back Guarantee. No questions asked!

2. Eligibility for a Refund

To be eligible for a refund under our 100% Money Back Guarantee, the following conditions must be met:

  • You must request a refund within [number] days from the date of delivery.
  • The item must be in its original condition, unused, and in its original packaging with all tags and labels attached.

3. How to Request a Refund

To request a refund please email us here: contact@homehippo.co.uk

4. Refund Methods

Refunds under our 100% Money Back Guarantee will be issued in one of the following ways, depending on your preference and the circumstances:

  • Original Payment Method: If you paid for your order using a credit card, debit card, or other electronic payment methods, the refund will be credited back to the original payment method used for the purchase.

  • Store Credit: Alternatively, you may choose to receive the refund as store credit, which can be used for future purchases on our Website.

5. Refund Processing Time

Refunds will be processed within [number] business days after the return request has been approved and the returned item has been received. The exact processing time may vary depending on your payment method and financial institution.

6. Exceptions

Certain items may not be eligible for refunds under our 100% Money Back Guarantee, such as:

  • Custom-made or personalized items.
  • Perishable goods.
  • Items marked as "final sale."

7. Contact Us

If you have any questions or concerns regarding our 100% Money Back Guarantee Returns and Refund Policy, please contact our Customer Support team at:

HomeHippo Email: contact@homehippo.co.uk

We are dedicated to ensuring your satisfaction with every purchase you make from HomeHippo. Our 100% Money Back Guarantee reflects our commitment to providing you with the best shopping experience possible.

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